Welcome to Huna Made’s FAQ page! We’ve answered the most common questions below, but if you need further assistance, feel free to reach out via email at planetminah@gmail.com🛍️

1. How do I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. After placing your order, you’ll receive a confirmation email with your order details.

2. What payment methods do you accept?

We accept major credit & debit cards (Visa, Mastercard, American Express) and PayPal.

3. Can I cancel or modify my order?

Since all our products are made to order, we start processing your order immediately after it's placed. This means we cannot guarantee cancellations or modifications. However, if you contact us within 24 hours, we’ll do our best to help.

4. How do I use a discount code?

During checkout, enter your promo code in the “Discount Code” box and click “Apply.” If the code is valid, your discount will be applied automatically.

5. Where do you ship?

We ship worldwide! No matter where you are, we’ll get your order to you.

6. How long does shipping take?

Our orders are made-to-order to ensure top quality and avoid waste. Below is an estimated timeline:

• UK: 3-7 business days
• Europe: 5-10 business days
• USA & Canada: 7-15 business days
• Rest of the World: 10-20 business days

📌 Note: These are estimated times and can vary based on your location and customs processing.

7. How much does shipping cost?

We offer free shipping on all orders over £100! Shipping costs for other orders depend on the destination and will be calculated at checkout.

8. Will I receive a tracking number?

Yes! Once your order is shipped, we’ll send you a tracking number via email. You can use it to track your package in real time.

9. My package is delayed. What should I do?

If your package hasn't arrived within the estimated time, please check your tracking link. If it’s significantly delayed, contact us at Planetminah@gmail.com, and we’ll assist you.

🎨 Product & Sizing

10. How do I choose the right size?

We provide a detailed size guide on each product page. However we highly recommend you opt for a size bigger for utmost comfort.

11. What materials are used in your products?

Our hoodies and apparel are made from high-quality cotton blends, ensuring comfort, durability, and style. Full details can be found on each product page.

12. Do you offer custom designs?

At the moment, we do not offer customization, but stay tuned for future updates!

13. Can I return or exchange my order?

Since our products are printed on demand, we do not accept returns or exchanges unless the item is damaged, defective, or incorrect. Please double-check your size and details before placing an order!

14. What if my item arrives damaged or incorrect?

We’re sorry for the inconvenience! Please send an email to planetminah@gmail.com with the following details:
✔ Your order number
✔ A clear photo of the item showing the issue

We’ll arrange a free replacement as soon as possible.

15. How long do I have to request a replacement?

You must report any issues within 7 days of receiving your order.

16. How do I contact you?

You can reach us via:
📧 Email: planetminah@gmail.com

⏳ Response time: 24-48 hours

💡 Other Questions

17. Do you offer gift wrapping?

Not at the moment, but all our items come in beautiful packaging!

18. Do you restock designs?

We constantly update our store with new limited-edition drops! If a design is out of stock, sign up for our newsletter to be notified when new collections drop.

19. Can I sign up for updates and discounts?

Yes! Subscribe to our newsletter for exclusive deals, new drops, and behind-the-scenes content.